Contact Us
Tell us what you need, and include the details that help us understand your request.
Product questions
Send the product name and the information you need before ordering. If a specification is not listed, please ask rather than assuming it from an image.
Existing orders
Include your order number and checkout email. Please never email full card numbers, passwords or identification documents.
Returns and delivery issues
For a return, contact us within 30 days of receipt with the order number and reason. For damage or a wrong item, photos of the item and packaging help us assess the issue.
Email support
service@pervanzo.com. We respond as soon as practical; no unverified response-time guarantee is offered.
Before sending a return
Email first for instructions. The company address below is the default return address. Sending a parcel without identifying the order may delay processing. Approved refunds are processed within 10 business days after the returned goods are received and inspected; bank posting can take additional time.