Thoughtful support, in one place
Contact Us
Tell us what you need help with and include the details that will help us locate the right item or order.
Before you order
Ask about the exact item, measurements, material, mounting method or water-use suitability. Include the product name. A styled image alone cannot confirm these details.
Orders and delivery
Include your order number and the email used at checkout. For an address correction or cancellation, contact us promptly; changes cannot be guaranteed after processing or dispatch.
Returns and damage
Email before sending a return. Explain the issue, include your order reference, and keep the item and packaging. Photographs may help us assess damage or an incorrect item.
Privacy requests
Email a clear description of your request. We may ask for proportionate information to locate your records and verify the request. Never send your full payment card details.
Email our team
The company address below is also the default return address. Please obtain return instructions by email before posting. Our retained administrative business address is separate from the company and return address.