A few useful answers
Frequently Asked Questions
What does Falquinora focus on?
Wall-mounted flower-vase designs in soft curves, slender profiles, fluted forms and sculptural shapes for home styling.
Are the images photographs of verified stock?
The new collection uses AI-generated design visualizations. The images illustrate appearance and styling; they do not verify physical materials, dimensions, mounting hardware, stock or certifications. Stems and scene props are not included unless expressly listed.
Can I add water or grow a live plant?
Only when the verified instructions for the actual item permit it. A vase-like appearance does not establish water resistance or suitability for planting.
How should I mount a wall vase?
Follow the actual item instructions and select fixings appropriate to the wall substrate and loaded weight. Do not assume adhesive mounting or included hardware. Keep displays away from locations where falling objects could cause injury.
Where do you ship?
The planned Falquinora shipping policy serves the United States in USD. Current checkout options govern availability while the new theme remains a draft.
What are the planned shipping rates?
Standard shipping is $5.99 below a $50 merchandise subtotal after discounts and free at $50 or more. Expedited shipping is $7.99. Taxes and shipping are excluded from the threshold.
How long does delivery take?
Processing takes 5–10 business days. Standard transit is estimated at 10–15 business days after dispatch. Add both stages: approximately 15–25 business days total. Estimates are not guaranteed; expedited delivery has no unverified arrival promise.
How do I request a return?
Email service@falquinora.com within 30 days of receiving the order and before posting anything. Personal-preference return postage is paid by the buyer. Damage and incorrect-item cases are assessed individually under the policy and applicable rights.
When are refunds processed?
After receiving the return, approved refunds are inspected and processed within 10 business days to the original payment method. Payment providers may need additional time to post the credit.
Can I change or cancel my order?
Email promptly with your order number. Changes and cancellation cannot be guaranteed once processing has advanced or dispatch has occurred.
How do I make a privacy request?
Use the Your Privacy Choices page for the available request route, or email service@falquinora.com. Include enough information to identify the relevant records without sending full card details.